Reference

Read Our Terms Before You Open an Account

These terms define how your jayahoki account works — from deposit rules using DANA, OVO, GoPay, and QRIS, to how we handle disputes and account suspensions.

Applies to all Indonesia accountsCovers DANA, OVO, GoPay, QRISAccess depends on local lawUpdated terms notified via account emailSupport available 24/7 for queries
jayahoki Read Our Terms Before You Open an Account
CONTACT FOR TERMS QUERIES

Browse Our Support Channels for Policy Questions

If a specific clause is unclear or you believe a term has been applied incorrectly to your account, our team is available around the clock to…

Live Chat Open a live chat window from any page on our site, available 24 hours…
Email Support Send a detailed query to our support email and include your account username.
WhatsApp Line For urgent policy disputes or account-access questions, our WhatsApp line connects you directly to…
HOW WE APPLY THESE TERMS

Switch Between Sections: Data, Cookies, and Account Security

Every element of how we manage your account data, session cookies, and security settings is anchored in the clauses of these terms.

Data Handling

We collect only the data needed to run your account — your contact details, transaction history via DANA, OVO, GoPay…

Cookies and Sessions

Cookies keep your session active as you move between our slot rooms, live Baccarat tables, and sports markets.

Account Security

Your account is protected by password hashing and two-step login verification.

Data Retention

Transaction records and account activity logs are retained for a minimum period as required by applicable Indonesian regulations.

Requesting Changes

You may request a correction to your account data at any time by contacting support via email or live chat.

Who to Contact for Policy Disputes

For a formal dispute about how a term was applied to your account — including payment holds or access restrictions…

Open Our FAQ: Common Terms and Conditions Questions

Below are the questions we receive most often about how these terms affect your account. Each answer is written to reflect the actual policy in place, not a generic summary. If your question is not covered here, our live chat team can pull up the relevant clause for you in real time.

These terms cover every aspect of your account — how you deposit using DANA, OVO, GoPay or QRIS, how we verify your identity, what conduct is not allowed in our lobby, and how disputes are handled. They are the binding agreement between you and us.

Updated terms take effect as soon as they are published on this page. We also send a notification to the email address linked to your account. Continuing to use your account after an update is posted means you have accepted the revised version.

Yes. We may suspend or close an account for breaches such as providing false registration details, attempting to manipulate game outcomes, or where access depends on local law and your region falls outside permitted areas. Suspensions are documented and can be appealed via email.

All transactions through those payment rails are subject to the limits and verification steps in your account settings. The terms also govern how we handle failed transactions, pending withdrawals, and any holds placed on funds during identity-verification checks.

You have the right to request a copy of the data we hold, ask for corrections, and request deletion once your account is closed. Submit any of these requests via email to our policy team with your account ID, and we will respond within three business days.

Yes — access to specific game categories, including live Baccarat tables, Mahjong Ways rooms, and sports markets, depends on local law. We apply region-level controls automatically, and our terms explain the process for appealing an access restriction if you believe it was applied in error.

Send a formal dispute to our policy email with your account ID, the date of the decision, and a description of the issue. We handle formal terms disputes separately from general support tickets and commit to an initial response within 24 hours of receiving your message.