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How jayahoki Protects Your Personal Data

At jayahoki, your personal data — from account registration details to payment records via DANA, OVO, GoPay, and QRIS — is handled with clear rules about what we…

Data encrypted in transitDANA, OVO, GoPay, QRIS records protectedNo third-party data salesAccount-holder access requests honouredIndonesia data handling standards applied

Explore the Lobby Read FAQ

Browse the Data We Collect and Why

jayahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

jayahoki collects personal data in three categories: identity data (name, email, date of birth provided at account creation), transactional data (deposit and withdrawal records tied to DANA, OVO, GoPay, or QRIS payment methods), and behavioural data (session logs, device type, and page interaction patterns). We collect

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this data solely to operate your account, process payments, detect irregular activity, and respond to your support enquiries. Whether specific data-sharing practices apply to you depends on local law. We do not sell, rent, or exchange your personal data with marketing third parties. Retention periods differ
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by category: transactional records are held for a minimum of five years to meet financial compliance requirements, while session logs are purged after 90 days. You may request a copy of any data we hold on you at any time through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you need to exercise a data right — such as requesting access to your records, correcting an error, or asking us to delete non-essential personal…

HOW WE HANDLE YOUR DATA

Explore Our Data Security and Retention Practices

Our data practices cover six areas that directly affect your account: encryption in transit, cookie use, account security controls, retention schedules, third-party processor agreements, and your formal rights…

Data Encryption in Transit

Every request between your browser or app and our servers uses TLS encryption.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and analytical cookies to understand which lobby sections you visit…

Account Security Controls

Your account password is stored as a salted hash — we cannot read it in plain text.

Data Retention Schedule

Identity data is held while your account is active and for two years after account closure.

Third-Party Processor Agreements

We share data only with processors required to operate your account: payment gateways for DANA, OVO, GoPay, and QRIS, our…

Your Rights as a Data Subject

You have the right to access, correct, port, or request deletion of your personal data.

Switch Through the Questions We Hear Most

The questions below are the ones our account-holders ask us most often about how their personal data is handled, stored, shared, and deleted. If your question is not covered here, reach us via live chat 08:00–23:00 WIB or submit a written request by email and our data team will respond within 24 hours.

We collect your name, email address, date of birth, and contact number at registration. Once you add a payment method such as DANA or OVO, we also record the linked account identifier for transaction verification purposes.

Payment identifiers are stored in encrypted form, isolated from your profile data. We do not store your full DANA or OVO wallet PIN. Transaction records are retained for five years as required for financial compliance and are not shared with marketers.

We share data only with payment processors such as DANA, OVO, GoPay, and QRIS gateways, game-content providers, and fraud-detection services. We never sell or rent your data to advertising networks or unrelated commercial third parties.

Identity data is retained for two years after account closure. Transactional records are held for five years. Session and behavioural logs are purged automatically at 90 days from creation, whether your account is active or closed.

Log into your account, go to Account Settings, and use the data-access request form. Alternatively, contact us via live chat or email. We verify your identity before releasing any data and respond within five working days.

You may request deletion of non-essential personal data at any time. Transactional records required for financial compliance cannot be erased before the five-year retention period expires. Whether full deletion applies depends on local law.

Contact our support team immediately via live chat, available 08:00–23:00 WIB. We will review your account login history, suspend suspicious sessions, and walk you through securing your credentials. We investigate all such reports within 24 hours.

How jayahoki Protects Your Personal Data

Reach Our Data Team Directly

Explore Our Data Security and Retention Practices

Data Encryption in Transit

Cookie and Tracking Policy

Account Security Controls

Data Retention Schedule

Third-Party Processor Agreements

Your Rights as a Data Subject

Switch Through the Questions We Hear Most

01 What personal data does jayahoki collect when I open an account?

02 How are my DANA, OVO, GoPay, and QRIS payment details stored?

03 Does jayahoki share my data with third parties?

04 How long does jayahoki keep my personal data after I close my account?

05 How do I request a copy of the personal data you hold on me?

06 Can I ask jayahoki to delete my personal data?

07 What should I do if I think my account data has been accessed without my permission?

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