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Explore the Legal Terms That Govern Your Account

jayahoki operates under a defined legal framework so you always know exactly where you stand — from account creation and data handling through to payment processing via DANA…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data rights explainedPlain-language policyIndonesia-focused scope

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Open Our Terms and Understand Your Position

jayahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service set the legal relationship between you and jayahoki. They cover the scope of services available where local law permits, how your account is created and closed, what conduct is expected, and how disputes are handled. Indonesian payment rails — DANA, OVO, GoPay

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and QRIS — are referenced specifically in the payment-terms clause because each method carries its own processing rules and reversal windows. We update these terms when regulations or our services change, and we notify you via the email address registered to your account before changes take
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effect. Reading the current version takes roughly eight minutes; we recommend doing so before your first deposit. Players in Yogyakarta and elsewhere across Indonesia are subject to the same version of these terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Browse Your Options for Reaching Our Legal Team

If you have a specific question about our terms, a data-access request, or a concern about how your account information is handled, our support team can…

POLICY ACCOUNTABILITY

See How We Handle Data, Cookies and Account Security

Our approach to legal compliance is built around transparency and practical controls you can action from within your account.

Data Retention

We keep your account data for as long as your account is active.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how features are used.

Account Security

Two-factor authentication is available for all accounts and we strongly recommend enabling it.

Payment Data Handling

When you transact via DANA, OVO, GoPay or QRIS, we do not store your full payment credentials.

Access Requests

You have the right to request a copy of all data we hold about you.

Complaints & Escalation

If a legal concern is not resolved at first-line support, you may escalate in writing to our compliance officer.

Switch Through Common Questions About Our Legal Terms

The questions below cover the situations our users most often raise about account rights, data access, payment terms and eligibility. If your question is not here, use live chat between 08:00 and 23:00 WIB for a direct answer from our compliance-trained support team.

These terms apply to anyone who creates or uses a jayahoki account. Access to specific features depends on local law, so certain services may not be available in every region of Indonesia depending on applicable regulations at the time of access.

Log in, go to Settings, tap Help Centre, then select Legal and choose Data Access Request. We deliver a structured export to your registered email within seven working days of receiving your completed request form.

Yes. You may submit a deletion request through the same Legal section in the Help Centre. We will remove personally identifiable data after the mandatory retention window required where local law permits has passed for your account.

All four payment methods are named explicitly in our payment-terms clause. Each has its own reversal window and processing rule documented there, so we recommend reading that clause before initiating your first transaction via any of them.

After account closure, we retain transaction records for the statutory period required where local law permits, then permanently delete all personally identifiable information. You will receive an email confirmation once the deletion is complete.

We send a notification to the email address registered on your account at least seven days before any material change takes effect. You can also check the version date at the top of the terms page in the Help Centre at any time.

First contact live chat between 08:00 and 23:00 WIB to raise the dispute. If unresolved, submit a written escalation via email and our compliance officer will provide a formal written outcome within fourteen working days of receipt.

Explore the Legal Terms That Govern Your Account

Browse Your Options for Reaching Our Legal Team

See How We Handle Data, Cookies and Account Security

Data Retention

Cookie Policy

Account Security

Payment Data Handling

Access Requests

Complaints & Escalation

Switch Through Common Questions About Our Legal Terms

01 Who do these legal terms apply to?

02 How do I request a copy of my personal data?

03 Can I ask jayahoki to delete my account data?

04 Are DANA, OVO, GoPay and QRIS transactions covered by the payment terms?

05 What happens to my data if I close my account?

06 How will I be notified if the terms change?

07 What is the process if I disagree with a decision made about my account?

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